If for any reason you are not 100% happy with your AGAATI purchase, we will gladly process returns back to original form of payment for items purchased within 15 days. 

The items that are pre-ordered or customized for the customers for size, fit and design are not refundable. 

You can return items purchased on  within 15 days of the delivery date. Here’s how: 

1. Send a return request by using Contact Us form. Please fill the order number, reason for return and any other details. Send this form to us through

2. We will send you a shipping label by email.

3. Make sure the merchandise you return is in its original condition, tags attached and packaging is included. Otherwise we will be unable to accept your return and issue a refund

4. For purchases within  USA, Use the pre-paid label included in your email and leave the package at a UPS drop-off location

5. Please note that all SALE items are Final sale (non-refundable). 

For international purchases we request you to send the returns at your cost.

Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email. All markdown items are considered Final Sale and cannot be returned.

AGAATI monitors returns to identify potential misuse or abuse of our return policies. We reserve the right to refuse service to anyone.

* Please only send returns using our pre-paid return labels so that we can track your stuff. We cannot refund a lost return that was sent using a method other than our return labels.

Please send your return to:

AGAATI LLC, 18 Bartol Street Ste 142, San Francisco, CA 94133

For any questions, pls contact us at